Common Order Issues and How to Fix Them

Most orders on Overpowered are delivered smoothly and quickly, but if something goes wrong, this guide will help you identify the issue and fix it as fast as possible. Below are the most common order-related problems and what you can do in each situation.

Written By Overpowered

Last updated 6 months ago

1. My Booster or Seller Hasn’t Replied Yet

In most cases, the booster or seller responds within minutes.
If they haven’t:

✔ What to do:

  1. Check the Order Chat again — they may have replied while you were offline.

  2. Make sure your account details (if needed) were submitted correctly.

  3. Wait a few extra minutes during peak hours.

📌 If no response after 30–60 minutes:

Click Contact Support and send your Order ID.
We’ll assign a new booster or seller right away if necessary.

2. My Boosting Service Hasn’t Started

There are a few reasons why boosting may not start immediately:

Possible causes:

  • No login details were submitted for piloted services

  • Login info is incorrect

  • Booster is waiting for confirmation in chat

  • Game servers are unstable or under maintenance

✔ What to do:

  • Re-enter your account details in the secure fields

  • Reply to your booster in chat

  • Check the game server status

If nothing works, contact support with your Order ID.

3. I Didn’t Receive My Account, Item, Skin, Gold, or Key

Sometimes delivery takes a little longer depending on the seller or game.

✔ What to do:

  • Check the Order Delivery section

  • Refresh the order page

  • Check your email (Smurfs and Game Keys may be delivered there)

  • Look for instructions in the Order Chat

📌 If the order is still empty after a short wait:

Open a support ticket and include your Order ID.

4. My Order Is Stuck on “On Hold”

Orders can be placed on hold for:

  • Incorrect or missing account details

  • Security checks

  • Payment issues

  • The seller/booster is requesting additional info

  • A mismatch between selected options and the actual account rank/level

✔ What to do:

Check the Order Chat — there is almost always a message explaining what’s needed.

If nothing is written, contact support and we’ll resolve the hold immediately.

5. I Submitted the Wrong Account Information

This is a common mistake and easy to fix.

✔ What to do:

Update the login details directly on your order page using the secure fields.
Then notify your booster in the chat.

If you cannot edit the field (locked), contact support to unlock it.

6. I Want to Change My Order Options

If you selected something incorrectly (rank, region, platform, etc.):

✔ What to do:

Send a message in the Order Chat and contact support.
We can manually adjust the order or help you create a corrected one.

7. My Booster Lost Games — Will It Affect My Order?

Losses can happen even with pro boosters (due to matchmaking, dodges, or AFKs).

✔ What to do:

Nothing — your booster will continue playing until all your purchased wins, ranks, or objectives are fully completed.

You never lose progress.

8. I Need to Cancel or Request a Refund

Refunds and cancellations depend on order progress and category.

✔ What to do:

Contact support with your Order ID and explain the situation.
Our team will assist case-by-case and ensure a fair resolution.

9. When Should I Contact Support?

You should contact support if:

  • No communication for more than 1 hour

  • Delivery is missing after a reasonable time

  • You submitted wrong information and can’t edit it

  • Your order is on hold without explanation

  • Something feels wrong or unclear

We’re always here to help — fast.