Refund & Cancellation Policy (Explained Simply)

At Overpowered.gg, we keep refunds and cancellations as simple and transparent as possible. Here’s everything you need to know — no complicated legal talk, just clear info.

Written By Overpowered

Last updated 6 months ago

1. Can I cancel my order?

Yes — in many cases you can.

  • If the booster hasn’t started yet:
    You’re eligible for a full refund.

  • If the order has already started:
    We can offer a partial refund based on the progress already completed.

  • If the service is fully completed:
    Refunds are not available after delivery unless there is a proven issue.

2. What if I ordered by mistake?

No problem — just contact Support as soon as possible.
If the booster hasn’t begun, you get a full refund without questions.

3. What if the booster isn’t responding?

If a booster becomes inactive or unresponsive, we will:

  1. Assign a new booster, or

  2. Offer a refund (full or partial) depending on the progress.

We never leave you stuck.

4. What if the service takes too long?

Delays can happen (high queue times, server issues, patch days, etc.).
You can request:

  • A booster change

  • A partial refund (depending on progress)

  • Or, in some cases, a full refund if absolutely nothing was started

5. How long do refunds take?

Refund timing depends on your payment provider:

  • Credit/debit cards:
    Usually 3–10 business days

  • PIX / local payments:
    Usually instant or same day

  • PayPal / Stripe Balance:
    Often immediate

  • Bank statement description:
    Some banks only display refunded amounts on the next monthly statement
    (pode incluir isso no email de cancelamento também)

6. Can I be refunded to another payment method?

No — refunds must be issued to the same payment method used during the purchase.

7. How to request a refund

You can contact us through:

  • Live Chat (bottom-right widget)

  • Discord Ticket

  • Support Ticket inside your Dashboard

Just send your Order ID, and our team will help.

8. Are refunds guaranteed?

Yes — as long as your request follows our policy:

  • No refund abuse

  • No completed orders

  • No chargebacks (accounts will be restricted)

  • No violations of Terms of Service

9. Final Notes

We always aim for a fair, fast, and friendly solution.
If something goes wrong with your order, we’ll fix it — whether that means assigning a new booster or issuing a refund.