I Was Charged Twice (Duplicate Charge Explained)

Seeing two charges on your bank statement can be stressful — but in most cases, it’s completely normal and not an actual double charge. This article explains exactly why this happens and when you need to contact support.

Written By Overpowered

Last updated 6 months ago

1. Most “double charges” are not real charges

In the majority of cases, your bank is showing:

  • 1 real charge (the completed payment)

  • + 1 pending authorization (a temporary hold)

Pending authorizations are not actual charges.
They automatically disappear after a short period, usually:

  • A few minutes to a few hours, or

  • 1–3 business days, depending on your bank

This happens with credit cards, debit cards, Apple Pay, Google Pay, and some local bank methods.

2. Why pending authorizations happen

Banks create temporary holds when:

  • The payment provider checks your card

  • You attempt the payment more than once

  • You changed the payment method

  • Network delays caused the bank to retry verification

  • The first attempt was cancelled or interrupted

These temporary “ghost charges” are normal and will vanish automatically.

3. How to confirm which one is the real charge

On your statement:

  • The real charge = marked as completed, posted, or captured

  • The duplicate = marked as pending, processing, authorization, or on hold

Banks use different terms, but the pattern is always the same.

4. What happens to the pending charge?

Nothing — your bank releases it automatically.

You won’t be charged twice.
The pending amount simply disappears from your statement.

No action is required from you or from Overpowered.gg.

5. Rare case: a real duplicate charge

Actual duplicate charges are extremely rare, but can happen due to:

  • Bank processing errors

  • Provider timeouts

  • Payment retries happening at the exact same second

If this happens (again, very rare), we will immediately refund the extra charge.

What to do:

Just contact us and send your Order ID + a screenshot of your statement showing both captured charges.

We’ll verify and refund the duplicate as soon as possible.

6. Crypto, PIX, and wallet payments

PIX

Duplicate charges with PIX are extremely uncommon.
If it ever happens, the extra transaction is normally refunded instantly by the bank.

Crypto (Coinbase Commerce)

Crypto cannot be double-charged — but you may see:

  • Two blockchain withdrawals

  • A miner fee + the actual payment

If you sent more than required, contact us with the transaction hash.

Apple Pay / Google Pay

Wallets may show multiple authorizations, but only one is captured.

7. Rule of thumb

If one charge is “pending,” you were not charged twice.
Only completed/captured charges count as real payment.

8. Need help?

If something still looks wrong, or you believe you were actually double-charged, reach out:

  • Live Chat (widget)

  • Discord Ticket

  • Support Ticket

We’ll check your payment and refund anything incorrect quickly.